Frequently asked questions
Health care and medicine.
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Q: Who is primarily responsible for health care and medical services at The Evergreens?
The Board of Trustees of The Evergreens appoints a Medical Director responsible for the quality of health care at the facility.
Q: How does "health care" work at The Evergreens?
The programs, services and activities at The Evergreens are planned to help residents develop and maintain healthy lifestyles. A balanced diet, regular physical check-ups and daily exercise appropriate to each resident’s needs and inclination are encouraged. Health care is provided through a continuum of interrelated units: Independent Living, Assisted Living and Skilled Nursing.
Q: What level of care is provided in the ILU apartments?
The Apartments are designed for people able to function on their own. While maintenance and some housekeeping are provided by The Evergreens staff, residents plan and regulate their own time. They are free to engage in and contribute to as many or as few activities within or outside The Evergreens as they choose.
Q: How does my Primary Care Physician fit into my healthcare program at The Evergreens?
All of our residents are required to sign a Residence and Care Agreement, and are also asked at that time to make a decision regarding their primary care physician. A record of that choice must be maintained in writing with the Clinic. The Clinic must also be notified of any change in that choice immediately. That notification may be oral and followed up with written notification within seven (7) days. This written notification will be maintained with the Clinic.
Q: What happens if a resident requires hospitalization?
Whenever a resident is admitted to a hospital, the Clinic or The Evergreens Receptionist should be notified. It is essential that those at The Evergreens who are responsible for the welfare of residents be informed. If the resident is out of state or away from the facility for an extended period of time, the Clinic must be notified within 30 days of any hospitalization which occurred during this period.
In case of hospitalization, a resident under The Evergreens “medical umbrella” (which means you have chosen the Medical Director of an associate from Evergreens medical staff as your primary care physician) will normally be referred to Cooper Hospital/University Medical Center in Camden, NJ. The Medical Director and associates are affiliated with this hospital and will provide ongoing case supervision.
Residents, whether under the umbrella or not, have the option of going to other hospitals of their choice. In an emergency situation, a resident will be taken by ambulance to the nearest hospital. Transfers may then be arranged when requested.
The Evergreens reserves the right to evaluate the resident upon his or her return to the facility.
Q: Is there a pharmacy at The Evergreens?
The Evergreens has a contract with the Jersey Shore Pharmacy to serve the needs of residents and their physicians for prescription drugs.
There is always a pharmacist during business hours to answer any questions a resident may have regarding medications.
Jersey Shore accepts most insurance prescription plans. Refills are placed by the resident directly, and orders should be placed at least five days before the refill is actually needed.
New prescriptions or refills of prescriptions after the number of authorized refills has expired must be authorized by a physician. New prescriptions or reauthorizations, signed by the doctor, can be taken by a resident to the Clinic for forwarding to Jersey Shore Pharmacy or any doctor can personally order new prescriptions or reauthorize previous prescriptions by calling Jersey Shore Pharmacy directly.
New prescriptions (written) must be taken to the Clinic for forwarding to the pharmacy (if a resident uses the pharmacy under contract with The Evergreens).
If a resident’s physician has called in a prescription, they are required to notify the Clinic of this new medication.
Q: How does medical insurance coverage work at The Evergreens?
The terms of the Residence and Care Agreement require residents to have an approved level of medical coverage, including Medicare plus secondary medical insurance. These plans differ widely because of the rapidly shifting medical insurance field and also because coverage for retired employees varies from company to company. Private health insurance also differs and can contribute to confusion among residents. Residents should check with their insurance providers to ensure compliance with the approved level of medical coverage. Any non-compliance will result in charges to be paid by the resident. From time to time, under certain circumstances, a resident may not be able to obtain medical coverage. This must be discussed with the Director of Social Services.
Residents have an obligation to immediately notify The Evergreens if their medical coverage changes. Residents are required to notify the clinic any time they change insurance coverage or receive new insurance cards. In addition, the contact names and phone numbers should be updated as needed.
Q: Are there any Social Service offerings or programming at The Evergreens?
The Social Services Department provides counseling and emotional support and will work with you to ensure that your personal and physical needs are met. The Social Services Department is in contact with the entire staff at The Evergreens so concerns are addressed quickly and respectfully.
The Social Services Department also manages the in-house Companion Service Program. Social Services will ensure that you understand the services provided by The Evergreens so that you feel you are truly at home. If you have any questions please do not hesitate to call us at 877-673-8234.